Netizens were divided over a Swiggy delivery incident where a customer was not able to pay for the order because of bank issues. The delivery executive chose to trust the customer, who later rewarded him with extra payment
On February 11, 2025, a consumer of online meal delivery service Swiggy publishes a delivery experience story on the social media site Threads about how the delivery executive trusted him with a ₹790 food order.
The social media post claims that Nirmal Nambiar, an online food delivery user, placed an order for ₹790 at 3:30 a.m. and was unable to pay for it because of a purported bank server problem.
When Nambiar tried to pay for his order more than three hours after midnight, he discovered that none of his pals were answering his phone, leaving him with just two options.
“I ordered a ₹790 supper from Swiggy at 3:30 AM, however I was unable to pay because of bank server problems. Since it was 3:30 AM, none of my buddies answered my calls,” Nambiar wrote in his Threads post.
For the late-night order, the social media user has two options: ask the delivery worker for an unofficial pay-later option or decide to return the meal.
In his tweet, Nambiar stated, “I had two options: either return the food or ask the delivery guy to trust me to pay in the morning.”
Here’s what the social media post said
“Morality Over Brotherhood.” I ordered a ₹790 supper from Swiggy at 3:30 am, however I was unable to pay because of bank server problems. Since it was 3:30 am, none of my friends answered my calls. I could either ask the delivery man to trust me to pay in the morning, or I could return the food. In five minutes, I persuaded him. “I trust you because you feel like a brother,” he remarked with a smile. Even though he only makes ₹790 a day, he still trusted a stranger. The following day, I gave him ₹1000. “Bhaichara [Brotherhood] on peak,” he retorted.
What did the Delivery executive do?
The Threads post claims that after “five minutes” of discussion, the client asked the delivery executive to trust him to pay the amount owed the following morning.
“I persuaded him in five minutes.” The social media post claims that he grinned and remarked, “I trust you because you feel like a brother.”
Nambiar also emphasized how the delivery agent trusted an unidentified customer despite the fact that the order value of ₹790 may be his day revenue. In his article, Nambiar also mentioned that he paid the agent ₹1,000 the following morning as a thank you for the faith.
Netizens React
Opinions on the occurrence were divided on the social media site Threads; some people were in favor of the gesture, while others were against the practice of not having cash on hand.
In response to the social media post, Biju G S stated, “It feels good to trust people blindly; even though they break it a lot, it’s still worth it.”
One user asked, “Why would people with no intention of paying cash every order food on COD???” in reference to the practice of not carrying cash on hand.